Delivery Policy

At Natural BD Organic, we strive to deliver your orders promptly and in perfect condition. Please read our delivery policy carefully:

Order Processing

• Orders are processed within 1-2 business days after confirmation.

• We reserve the right to verify the order details before dispatch.

Delivery Time

• Delivery typically takes 3-7 business days within Bangladesh.

• International shipping times vary based on location and customs procedures.

Shipping Charges

• Shipping charges will be calculated at checkout based on your delivery address and order size.

• Free shipping may be available on orders above a certain amount (please check current offers on the homepage).

Delivery Areas

• We currently deliver to all major cities and towns within Bangladesh.

• For international orders, please check the shipping availability during checkout.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.

• You can track your package online through the courier service’s website.

Delivery Issues

• Please ensure the shipping address is correct and accessible.

• If you do not receive your order within the estimated time, contact our customer service at [support@naturalbdorganic.com].

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Refund Policy

Your satisfaction is important to us. Here’s how our refund policy works:

Eligibility for Refunds

• Refunds are available only for damaged, defective, or incorrect products.

• Please notify us within 7 days of receiving your order to initiate a refund or exchange.

• Perishable or consumable products (like food items) are not eligible for returns unless damaged or defective.

How to Request a Refund

• Contact our customer support at [support@naturalbdorganic.com] with your order number and reason for refund.

• Provide photos or evidence of the product issue if applicable.

Refund Process

• After we receive your refund request and verify the issue, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days.

• Refunds will be made to the original payment method used during purchase.

Exchanges

• We offer exchanges for damaged or incorrect products where possible.

• Contact us within 7 days to arrange an exchange.

Non-Refundable Items

• Products that have been used or damaged by the customer.

• Products without proof of purchase.

• Sale or promotional items unless defective.